How may we help you?

This article will explain how to allow Teamviewer QS on MacOS Catalina so you can connect with our technical support agents.


First open SYSTEM PREFERNCES


Go to SECURITY&PRIVACY


On the GENERAL TAB , allow apps to be opened from everywhere as on the screenshot below:



Then go to the Privacy Tab , and on the left scroll up/down and find Screen Recording, click on it and you will see Teamviewer on the right hand side, please tick the box there as shown on the screenshot below:



After you tick the box, Teamviewer will ask for a "Reboot", close the Teamviewer application entirely and reopen it.


One of our agents will see you in our Teamviewer system and connect , you would need to click "Allow" once you are prompted.


Once the connection is established Teamviwer will ask for other permission in Secuirty&Privacy. This time Under the Acessibility as shown in the screenshot below:



Tick all boxes of Teamviewer on the right hand side. After that's done , our agent should be able to take control and help you solve your issues!


We hope that was helpful!


Yours Faithfully,


Antelope Audio Technical Support

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