There are instances where driver issues may arise as a result of various system configurations. When encountering such situations, it is crucial to understand the most effective approach for driver reinstallation. Below, we outline the scenarios in which driver reinstallation may become necessary:
1. Device Availability Issue: If your device is not visible in the Launcher but appears in your DAW and Audio Settings, it is likely attributed to the Manager Server. For a detailed troubleshooting guide regarding this issue, please consult our support resources. In very rare cases, the driver may also be the culprit, though such instances are highly unlikely.
2. Pops and Clicks: Irrespective of sample rates or buffer sizes and occurring even without plugins in your session, pops and clicks can be an issue. They are not specific to any particular application or DAW. To rectify this, follow the steps below:
Reinstalling Drivers: A Step-by-Step Guide
Step 1: Uninstalling the Driver:
- Disconnect the device from your computer.
- Navigate to "Apps and Features" in Windows Features and uninstall the Antelope USB Driver (for example, the D4 SC USB Driver).
- Restart your computer.
Step 2: Preparing for Reinstallation
- Disable antivirus software, VPNs, and firewall.
- Manually download the driver from support.antelopeaudio.com by selecting your device under the "Downloads" section.
Step 3: Driver Reinstallation
- Install the downloaded driver.
- After installation, restart your computer again.
Step 4: Reconnect the Device
- Once your computer restarts, reconnect your device.
Please ensure that you follow these steps meticulously, including the required restarts. While the repetitive restarts may seem slightly inconvenient, they are essential for all Windows configurations.
If you encounter any issues during this process or require further assistance, please do not hesitate to reach out. Our support team is here to promptly address any concerns you may have. Your satisfaction and the optimal performance of your system are our top priorities.